Cape69 Privacy Policy – Player Personal Data Protection

1Introduction

Cape69 ("we", "Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy describes our personal data handling practices and applies to all users of the cape69 platform, including the official website at cape69.pro and the cape69 mobile app.

By registering an account or using any cape69 service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account and request data deletion.

This Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects industry best practices in managing personal data for online users.

2Personal Data We Collect

Cape69 collects your personal data through several means — directly from you during registration, automatically while you use the platform, and in certain circumstances from legitimate third parties. Here is a breakdown of the data we collect:

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. cape69 uses your personal data for the following purposes:

• Creating and managing your player account, including the identity verification process
• Processing deposits and withdrawals securely and accurately
• Providing responsive and effective customer support
• Detecting and preventing fraud, money laundering, and other illegal activities
• Fulfilling applicable legal and regulatory obligations
• Sending important account-related communications such as security notifications and terms updates
• Analysing usage patterns to improve the platform and player experience
• Verifying that you meet the minimum age eligibility requirement for participation

Cape69 will not use your data for purposes not stated here without obtaining your consent beforehand. If you wish to stop receiving marketing communications, you may opt out at any time via your account settings or by contacting our team.

4Data Sharing with Third Parties

Cape69 does not sell or rent your personal data. However, there are limited situations where we may need to share your data with trusted third parties, and we do so only when strictly necessary:

• Payment service providers — to securely process your deposits and withdrawals via FPX, DuitNow, and other payment methods
• Game providers — minimum data required to run games and verify legitimate results
• Identity verification services — to process KYC verification to ensure platform security
• Legal authorities — when required by Malaysian law or a valid court order
• Analytics services — aggregated data that cannot identify individuals, used for platform improvement purposes

All third parties working with cape69 are bound by strict confidentiality agreements and are required to uphold the same data protection standards we follow. They are only permitted to process your data for agreed purposes.

5Cookie & Tracking Technologies

Cape69 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are as follows:

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — collects information on how players use the platform to help us identify issues and improve the service.
• Functional Cookies — stores your preferences such as language settings and display options for a more personalised experience.
• Analytics Cookies — helps us understand aggregated and anonymised usage patterns for platform improvement.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the cape69 platform. For more information on managing cookies, refer to the help section of your web browser.

6Data Security Measures

Cape69 continuously invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we implement include:

• 256-bit SSL/TLS encryption for all data transfers between users and servers
• Encryption of sensitive data in the database using the AES-256 algorithm
• Two-factor authentication (2FA) available for all player accounts
• 24/7 security monitoring with a real-time threat detection system
• Regular security audits by independent third parties
• Mandatory security training for all staff who handle player data
• An incident response plan that is regularly tested and updated

7Your Rights as a Data Subject

Under Malaysia's PDPA and cape69's privacy policy, you have the following rights regarding your personal data. We are committed to fulfilling every request within a reasonable timeframe:

To exercise any of the above rights, contact our data protection team at [email protected]. We will process your request within 14 business days.

8Data Retention & Deletion Period

Cape69 does not retain your personal data longer than necessary. Our retention periods are based on applicable operational and legal requirements:

• Active account data — retained for the duration your account is active plus 5 years after account closure for audit purposes
• Financial transaction records — retained for 7 years in accordance with Malaysia's financial regulatory requirements
• Security logs — retained for 12 months for security incident investigation purposes
• Support communication records — retained for 3 years for service reference and improvement
• Cookie data — expires according to cookie type, ranging from the current session up to a maximum of 24 months

Once the retention period expires, data will be securely deleted or permanently anonymised so that individuals can no longer be identified. Early deletion requests may be submitted to us, subject to legal requirements that mandate minimum retention periods.

9Children's Privacy

The cape69 platform is exclusively for adult users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

Cape69 performs age verification during registration and reserves the right to request proof of age at any time as a precautionary measure. Child protection is a shared responsibility, and we take it very seriously.

10Changes to the Privacy Policy

Cape69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When material changes occur, we will:

• Displaying a clear notice on the platform's main page for at least 14 days before the changes take effect
• Sending notification emails to all registered players with an active email address
• Updating the "Last Updated" date at the top of this document
• Maintaining an archive of previous versions of the Privacy Policy for your reference

Continued use of the cape69 platform after changes take effect will be considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request data deletion before the changes take effect.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or cape69's handling of your personal data, please contact us through the following channels:

• Data protection email: [email protected]
• General support email: [email protected]
• Live chat within the platform — available 24 hours a day, 7 days a week

We will endeavour to respond to all privacy-related enquiries within 3 business days. For more complex requests such as data access or data deletion applications, the processing period is up to 14 business days.